Privacy policy

This Privacy Policy describes how HAUS INTERIOR (the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit our Site, use our services, or make a purchase from haus-interior.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use depends on your interactions with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly through our Services may include:

Contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security.
Customer support information, including the information you share in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide us with certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (such as bank account, credit card, or debit card details, and billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, so that we can perform the agreement we have with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

Providing products and services. We use your personal information to provide you with the Services in accordance with our agreement with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and other functions and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data as set out in its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or mail, and to display advertisements to you for products or services. This may mean that your personal information is used to better tailor the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6(1)(f) GDPR.

Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials safe. We strongly recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6(1)(f) GDPR.

Communication and service improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.

Cookies

Like many other websites, we use Cookies on our Site. Specific information about the Cookies we use in connection with supporting our store through Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including to remember your actions and preferences), to conduct analytics, and to gain better insight into user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that removing or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or no longer be available. In addition, blocking Cookies may not fully prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and display advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct us, request us, or otherwise consent to disclose certain information to third parties, for example to deliver products to you or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above under "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category	Categories of Recipients
Identification data such as basic contact details and certain order and account information	Vendors and third parties who provide services on our behalf (such as internet providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Commercial information such as information about orders, shopping, and customer support	Business and marketing partners
Internet or other similar network activity, such as usage data	Affiliates
Geolocation data such as location derived from an IP address or other technical means

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information as described above to carry out advertising and marketing activities.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction as to its use by us or by a third party. The inclusion of a link on our Site does not imply endorsement of the linked site or its owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age (as those terms are defined under applicable law).

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right to access/know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to delete: You may have the right to request that we delete personal information we hold about you.
Right to correct: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
Right to opt out of sale, sharing, or targeted advertising: You may have the right to request that we not "sell" or "share" your personal information, or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined under applicable privacy laws. Note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on your location, we will automatically treat this as a request to opt out of "selling" or "sharing" information for the device and browser you use to visit the Site.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by responding directly to our denial.
Managing communication preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an authorized agent, we will require the agent to provide proof of authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or to file your complaint with your local data protection authority. For the EEA, a list of the responsible supervisory data protection authorities can be found here.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information will also be processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country that has been found to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us or email us at info@haus-interior.store.

Under applicable data protection law, and unless explicitly stated otherwise, we are the data controller for your personal information.