Refund policy

Return & Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all original parts, accessories, manuals, and protective materials.
Be free from damage caused after delivery.

Returns requested after the 30-day return period cannot be accepted.

Product Variations

We make every effort to display our products as accurately as possible. However, actual colors, finishes, textures, materials, and dimensions may vary slightly due to screen settings, lighting conditions, photography, manufacturing processes, and the natural characteristics of certain materials.

Product dimensions are approximate and may vary slightly due to manufacturing and measurement methods. Unless otherwise stated, dimensional variations of up to ±2 cm are considered normal manufacturing tolerances.

The following are not considered product defects and are therefore not valid grounds for a return based on the product being significantly different from its description:

Slight differences in color caused by monitor or mobile device settings.
Minor differences in color due to photography or lighting conditions.
Minor dimensional variations within normal manufacturing tolerances.
Natural variations in texture, grain, finish, stitching, or pattern.
Minor cosmetic variations that do not affect the intended functionality, quality, or use of the product.

These characteristics are considered normal product variations and do not constitute manufacturing defects or products that are materially different from their description.

How to Request a Return

To start a return, please contact us using our Contact Form.

Please include:

Your order number
The email address used for your order
The reason for your return
Photos if the item is damaged or incorrect

Once your request has been reviewed and approved, we will provide:

Return instructions
The return shipping address
Any additional instructions required to process your return

Returns sent without prior authorization may be refused or experience processing delays.

Return Shipping

Customers are responsible for all return shipping costs unless:

The item arrived damaged;
The incorrect item was delivered; or
The return is required due to our error.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

The customer remains responsible for the returned item until it has been successfully delivered to the return address provided.

Inspection & Refunds

Once your return has been received, it will be inspected to verify that it meets our return requirements.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider or bank.

Original shipping charges are non-refundable unless required by applicable law or when the return is due to our error.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include clear photographs showing:

The product
The packaging
The shipping label
The issue

We will work with you to provide an appropriate solution as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you would like a different product, color, or variant, please return your original item and place a new order.

Non-Returnable Situations

Returns may be refused if:

The item has been used beyond what is necessary to inspect it.
The product is missing parts, accessories, manuals, or original packaging.
The item has been damaged after delivery due to misuse, improper handling, accidents, or normal wear and tear.
The return request was submitted after the 30-day return period.
The claimed issue consists solely of minor color, texture, finish, pattern, material, or dimensional variations that fall within normal manufacturing tolerances.

Chargebacks

If you experience any issue with your order, we encourage you to contact us first so we can resolve the matter promptly.

Opening a payment dispute or chargeback before contacting us may delay resolution, as your payment provider will temporarily take over the investigation process.

We maintain detailed order records, including shipment tracking, delivery confirmation, customer communications, return documentation, photographs where available, and carrier records, which may be submitted as evidence during payment disputes or chargeback investigations.